PREDICTORS OF POSTGRADUATE TRAINING SERVICES SATISFACTION AMONG ECONOMIC SECTOR DURING COVID-19 PANDEMIC

Abstract

The purpose of this study was to identify factors that impact the satisfaction of Postgraduate students in the economic sector for Postgraduate training services in Vietnam during Covid-19 pandemic. Another objective was to promote effective tools for knowledge acquisition through e-learning. Finally, the appropriate learning attitude for best satisfaction was tested. The Higher Education Performance Model (HEdPERF) in combination with a questionnaire and document review was applied to see the insights into postgraduate student satisfaction in the economic sector for training services. Data were analysed using the Structural Equation Modelling (SEM) with Partial Least Squares (PLS) with 163 respondents. The study of some researchers about
such an issue during the pandemic is the key limitation of this study, which prevents the authors from more actionable recommendations. The results of the study were that five identified factors could be parts of the satisfaction training services: lecturer’s qualification, facility, program, accessibility and interaction with students. From this framework, policymakers, researchers and universities can cooperate to develop the satisfaction of the students for training services. Improving satisfaction in training services will continue to challenge the governors,
managers and researchers.