KNOWLEDGE MANAGEMENT IN A NON-PROFIT PROJECT – A CASE STUDY IN VIETNAM

Abstract

Knowledge generated from non-profit projects is a high-value asset created and accumulated through a long implementation, monitoring and evaluation (World Bank, 2007) by the agencies implementing these projects with a great deal of financial and technical investment. Therefore, developing a basic yet standard KM process will help exploit the generated
knowledge while limiting waste (MAQ, 2004).

Nevertheless, in non-profit projects, KM has not been given a top strategic priority (Dumitriu, 2016). There are currently no common standards in place for KM for projects of this kind in Vietnam. More specifically, due to the absence of a standard KM process with clearly defined main components, the use and sharing of knowledge to serve the policy advice work in Vietnam does still remain inefficient.

This study identifies different issues related to knowledge management in a non-profit project through quantitative analysis. The authors used data collected through 33 interviews with different Project. Results from the interviews help the authors understand the perception of knowledge management of the Project’s staff members, factors supporting the knowledge management in the Project, challenges to the knowledge management and some factors that help improve the knowledge management in the Project. These findings will set the foundation for other studies on improving the knowledge management of the non-profit
project or developing a model for knowledge management.