EMPLOYEE JOB SATISFACTION IN THE BANKING INDUSTRY OF ZHENZHOU, CHINA

Abstract

In recent years, employee work satisfaction in the Chinese banking industry has been a major problem. In China, there are approximately 4.17 million bank workers, accounting for 2.6 percent of the population. According to statistics, work satisfaction in China is relatively poor, at just 46%. Employee work satisfaction is a subset of employee life satisfaction, and thus employee job satisfaction is a subset of employee life satisfaction… In this research, there are four influencing factors identified namely, reward, work environment, co-workers’ behaviours and supervisor behaviours. Thus, its main purpose is to examine the relationship between these four influencing factors and employee job satisfaction in Zhengzhou, China’s banking industry. To collect data from targeted respondents, descriptive quantitative methods were used in the study, which included the distribution of self-administered questionnaires via online platforms and emails. The findings revealed that reward and supervisor actions have a positive relationship with employee satisfaction, whereas work environment has a negative relationship with employee satisfaction. Hence, based on the findings, this research proposed several measures to enhance employee job satisfaction in Zhengzhou, China’s banking industry.